Partial System Log
I've started to log our problems in the hope
that I can find a pattern and resolve the problems. Black text indicates
we've fixed or learned to live with an issue. Red test indicates a
current issue.
02/24 /07 -
When we left to cross the Gulf Stream we had the radar scanner on.
Every time I tried to range in or out the master RL70C crashed and
rebooted, shutting down the radar scanner and loosing the route data.
(The slave shows no map data available until the master reboots. The
master reboots, waiting for a "continue" to acknowledge the RM
disclaimer.) I tried the radar without overlaying it on the chart. Again whenever I
tried to change range the master rebooted. Usually when we are using
radar we are entering harbors or approaching unfamiliar shores.
We try to range down the master before we come into these area
thinking that the slave may be asking for detail that the master
hasn't accessed. It seemed to help a little. As I think back to earlier crashes some seemed to occur at random...
however sometimes the system ranges up by itself (a little trick it
does when you leave it on a low range, 1-6 nm, for an period of time). The crashes may have
occurred during one of those system range changes - we may have only
noticed the crash and reboot. I don't believe the scanner was on
(other than standby) every time the system rebooted (it is always on
standby). This happens enough that we've coin the term "Raymarine
Moment" for the events. The radar scanner had been repaired by Raymarine in December '05
after shorting due to water intrusion... though the problem existed
before that time. RL70C power supply
issue?
3/9/07 -
We've had several cases of the master rebooting
while in the Bahamas - with the radar in standby or off. The most recent was
today when it rebooted 3 times while we were entering the narrow
channel into Norman Cay with range set at 1nm (there is a chart
overlap in this area). It sure makes life
interesting... being in a tight spot and having a Raymarine Moment.
We've even had it reboot at night when the slave RL70C was off
and the master was on anchor watch. Naturally it defaulted to anchor
watch off when it rebooted. It's almost worse than no system as you
can't trust it.
3/23/07 - Squalls
forced us to use the radar for the first time since we crossed the
gulf stream. We've avoided it to try to minimize the number of crashes
- turning the scanner off each time we initiate the system. Every time
we changed range the system crashed with either or both the slave and
master rebooting. Causing us to wait while the radar powered to
standby so we could restart the scanner. It didn't seem to matter
whether we had the radar screen or radar overlay on the chart.
It seems like every time the processor has to deal with
a heavy load something reboots? Very frustrating!
We've elected to quit using the radar, but
still have occasional crashes. Additionally the chart changes ranges on
it's own - typically up to 12, 24 or 48 miles from 1 - 6 nm, something it has always
done. We've tried making sure the master is at the range we want
thinking it may be conflicting with our ranging on the slave, but
that doesn't really seem to solve the problem.
5/1/07 - Today
the system powered up with the autopilot reading 180 degrees off our
heading, hence the two RL70C displays show the boat backing down the
course line. Haven't had this issue since the original system was
installed and troubleshot. User calibration only provided 2 choices -
indicating the pilot doesn't know its on a sailboat. Tried to get into
dealer calibration, get a CRL display, no access. Got to get RM on the
line again as the manuals don't address this. Checked the radar overlay
and it is showing land off the port side of the boat which is correct
orientation to the bow but 180 degrees to reality. Last time this
happened we had to do 2 circles to linearize the system with the yellow
SeaTalk wire connected from the Course Computer to the ROT gyro, then
disconnect the yellow SeaTalk wire from the ROT gyro and make final
heading corrections to the Autopilot via the dealer menu at the 6002+
Pilot.
5/2/07 - Contacted Raymarine and got
assistance in accessing the Dealer Menu (hold standby until Cal
displays, then press Auto once, displays lock OFF, use display to access
features), made the heading correction.
Next step, re-initialize with the yellow SeaTalk wire on, then remove it.
5/10/07 -
While traveling in dense fog using radar we had a brief "Raymarine
Moment" when our radar and chart plotter crashed as we crossed the
interface between two electronic charts. I had 2 chips in the master as
we were leaving one C-Map and entering another. I removed the chip for Norfolk
to Jacksonville, leaving the Chesapeake chip in place and rebooted the
system.
6/24/07 - Entering the
traffic in New York Harbor the system rebooted twice (radar was off). I
had 2 chips in as this was an area where we changed chips. Removing one
settled the system down.
8/07 - Our wind
instrument is acting funky... sometimes it is reading correctly and
sometimes 30-40 degrees off. If I calibrate a correction on one tack I
get double the error on the other. In that the ST60 head was new 1 year
ago I suspect the masthead sender. I took it down, inspected, cleaned,
straightened the warped vane and reinstalled it. Didn't make any
difference. Some days it works perfectly, most of the time we can't
trust it.
Ruth had a "Raymarine Moment" the other day.
While sailing in autopilot auto mode she moved away from the helm to
adjust a sail. The system elected to chose that moment to dump to
standby causing the boat to violently turn into the wind. Don't
know why but it happens every so often, 4-5 times a year.
11/3/07 - We continue
to have operating surprises. Last week the autopilot went to standby
(helmsperson caught the wheel in time), later is lost the route data a
couple of times. This week it elected to quit reading the C-Map chip -
switching to 1200 nautical mile range. We got the chart back by
switching the C-Map to the other socket. Makes life interesting.
11/07 - One of the
system's little frustrations is the trick of jumping ranges by itself.
We may have the system set at a 1.5 mile range while negotiating a
narrow inlet only to look down a find the chart has reset to 24 miles.
This leads to panicky process of scrolling down thru 12, 6, and 3 mile
ranges to get back to 1.5. I guess this is a feature designed to make
one remember the larger picture. At 6 knots that's hardly a concern.
1/30/08 - Generally
the system works. Other than an occasional auto-helm dump we can depend
on the depth, speed, log and GPS. The chart plotter continues to have
"Raymarine Moments", jumping up 2 or 3 ranges while you are entering a
narrow channel or just plan rebooting at the cost of routes or waypoint
planning. This past week it's been cranky again. It's still a big step
above doing it all with a hand bearing compass and grease pencils
(though we keep them handy... just because).
5/25/08 - Haven't
logged any notes lately, not because it's gotten better, I've just
gotten use to the crashes and the charts changing scale on their own.
You have to pay attention to details like system date when looking at
tide charts, today it was 5 years off. Who knows why, yesterday it was
correct. Ariel's new system has it own little quirks. Hey, it beats a
hand bearing compass and a sextant.
8/08/08
- I have to give Raymarine credit for vastly improving their tech
service system. We had need to get our masthead wind indicator repaired.
Where once that meant hours on hold I quickly was connected to a tech
rep on each of my recent calls. While our unit checked out okay (it
sometime worked okay on the boat too) they agreed to sell us a
discounted replacement. I installed the new unit, eureka, we have wind
speed and proper apparent wind angles again!
11/15/08 - The
replacement A22012 masthead wind indicator started reading wrong. Wind
speed
is okay but wind direction is off. Called tech and received
troubleshooting info:
Shield to
- red should read 8vdc read 2.3
- 4.5v - too low
- blue 6-8vdc read 1.6 -
1.7v and minus .2 to .3v
- green 2-6vdc read 4.9 to 5.0v
and 2.2 to 2.3v
- yellow 0-8vdc (wind speed)
read 2.2 to 2.3v and 1.0 to .9v okay
Tested at ST60+ and at junction box, readings matched. Went
aloft to clean contacts, found wiring suspect (anchor light wiring
chafed into ST60+ wiring). Ordered a new wiring harness.
1/09 -
We replaced the mast wiring for the wind
indicator. Early indications are that it solved the problem with wind
direction. The values across the pins to shield are in line with
the exception that red reads 7.75v. After a couple of weeks we were
right back where we started.
3/23/09 - ST60+ wind
indicator not registering speed. Inspection revealed that the unit was
intact and the cups rotating. Next time we booted the system wind speed
was there. Software glitch? On a similar vein the chart plotters
continue to shut down and reboot occasionally - makes for some fun
events.
4/17/09 - Wind indicator not working this
am. Later started on its own, then stopped again. Wind
direction okay too. Drives me nuts! I checked the yellow to shield
voltage and 1.29 - 1.33vdc, well within specs. I checked the wiring in the hull
up to the master ST60+ Wind indicator head. Voltage at head indicates wiring okay. Swapped
the two heads making the former slave the master. Required that I move both
heads. Three hours later I had wind speed?? Time will tell.
5/11/09 - After a
month of not being used, the ST60+ wind indicators have been acting
funky the last 4 days. Sometimes correct direction and wind speed,
sometimes only wind, sometimes nothing. Obviously swapping the heads
didn't work. Turned off the repeater and the master worked - for several
hours. Turning them off and on results, sometimes, in them working for
several hours. I'm going to have to create a tap so I can use a
voltmeter to monitor the lines full time. For now I've turned both ST60+
Wind heads off
out of frustration.
5/12/09 - Booted our system this morning and
was surprised to see the ST60+ Wind heads turn on. They were both
working correctly. Software issue?
Perhaps the rain storm made some contacts in the masthead indicator?
The units worked properly all day after I adjusted the
direction.
5/16/09 - The wind
system worked for a day. Then it started getting funky again. Direction
would drift, correcting it worked for a while... sometimes as long as a
day. Wind speed would come and go. Today we are at anchor in high winds,
a Nor'easter, and wind speed is showing 0.0. Whoops, wind speed just
came on as I'm writing (10:30am). Again, it is raining - a factor? Only
the masthead instrument is exposed to weather. Wind direction is wrong.
6/11/09 - I've been
taking voltage readings at the wind indicator junction box... even made
a pigtail to confirm the readings at the ST60+ master (photo above
left). The readings appear to be in the range the tech gave me but the
heads now point to 0 and wind speed reads ---. Occasionally the needle
will jerk and wind speed will display. But only seconds during a day.
Because of our experience where a component upstream of a second unit
will cause the second unit to behave erratically I think I may need to
strip the entire Raymarine package and send it in for service. I'm
talking 13 components (sans the radar scanner, knot meter and depth
transducers) so it will be no small task and will leave the vessel
unusable. My alternative would be to replace all the components with
another brand but that isn't cost effective (besides, our Autohelm components all
worked great on our former boats - it's just this system that has been a
problem from day one).
6/15/08 - Removed the
temporary pigtail at the ST60+ Wind head as the readings match the
junction box at the base of the mast. The unit does not respond to wind
speed or direction (nor does the slave). When I try to enter user
calibration I often get no response. When I do get CAL pressing the DISP
button results in 2 beeps.
6/17/09 - the ST60+
Wind head has the twitches today... the --- for wind speed flashes to
0.0 while the needle bounce to 60 degrees port and back to dead ahead
(the wind is dead ahead). After 5 minutes the unit went to its frozen
positions, dead ahead and ---.
6/22/09 - I
disconnected the ST60+ Wind master from the seatalk cables and powered
it from a 12vdc source. The unit turned on and the wind needle twitched
about 10 degrees each side of dead ahead. Wind speed showed ---, flashed
10.2 (about what I'd estimated), then settled to ---. I took readings of the feed from the masthead
instrument and added them to the
log of readings
I've been keeping.
I called Raymarine technical support to see
if there was anything else I could check. The tech said not to get too
bound up in the voltage readings, rather send in the two
ST60+ Wind instruments and the Wind Vane for their evaluation and an
estimate on repairs if they could be effected.
6/25/09 - When I went
to the masthead to remove the wind vane I found the connection corroded
(just replace in January) and one pin broken. Apparently the corrosion
was making intermittent contact for a while, explaining the on again off
again performance. Deck tested a ST60+ head with a new vane and wire...
appeared to work. Next we'll have to pull the new wiring harness and
mount a new vane; a half day job. This time I'm not going to trust the
Raymarine seals alone, adding a dielectric paste.
7/10/09 - Ruth and I
mounted the new mast wiring and wind vane - eureka, we have wind speed
and direction. We're keeping our fingers crossed that the dielectric
paste keeps the connection working properly. Next step, send the old
vane in for a new connector.
We also learned of a newer software version
for our RL70C chart plotters. We need to learn how to get and load it in
hopes of solving some of the plotter crashes.
8/2/09 - The wind
instruments are working well. Now we have just the issue of chart
plotter reboots. This morning we had 7 in 8 miles while navigating in
dense fog. The crash turns off the radar, looses map detail below 150
miles and looses any route or goto that is activated (chart data
unavailable on the slave). When the error goes away 8-10 toggles to zoom
in brings back the chart at 3nm range, then into radar to reset, then
reset the goto.
11/14/09 - The system
has been it's old self. Basically reliable with little aggravations like
changing the chart plotter zoom level, crashing if we have 2 chips in the master and
crashing if it wants too... stuff we've learned to accept as normal.
5/5/10 - System
continues to manifest it's little glitches (chart plotter changing ranges,
rebooting)... today the auto pilot added a new one:
When initiate Auto on the ST60plus (6002)
control head the helm locked (no movement) allowing the boat to drift
off course about 30 degrees before displaying the error "drive stopped".
The ST60+ display did not reflect any changes during the drift. With the
unit in Auto, if I
tried to turn the wheel the linear actuator (type 25) resisted my efforts.
I tried Auto / Wind and the unit appeared to
work initially with the wheel moving and the display reflecting these movements.
After 4-5 minutes the boat drifted off course and the head displayed
"drive stopped", a message reputedly reflecting too much load on the
actuator though manual actuation of the wheel seemed normal.
Later in the day I tried Auto again. This
time I pushed the wheel hard against the linear actuator in both
directions getting a countering thrust from the actuator. I released the
wheel noting that the actuator was making normal short adjustments. The
unit operated normally the rest of the afternoon (2 1/2 hours).
5/14/10 - Had the
linear actuator bench tested by ?? of Fort Lauderdale, it passed. Next step is to look into the pilot
computer as several techs have told us our model has several built in
design
and software problems that cause problems like we've experienced (mainly
the sudden switching to standby). Recent
Raymarine financial problems have interrupted the supply of corepacks...
we may be months without an autopilot.
5/20/10 - After
several attempts to find a pilot computer we gave up and continued our
journey offshore.
To our pleasant surprise it worked. In fact, it has worked for several
days. Like Miles (Ariel) notes; if the damn thing would break you could
fix it... the off and on nature of the beast drives one crazy. Do we
replace the computer or not?
6/8/10 - After working
well all the way from Boca the autohelm acted up once today, going into
"drive stopped".
6/9/10 - We had a
series of "drive stopped" errors first thing in the day and elected to
hand steer for a couple of hours. We again went into "auto" and the
system worked well with only one "drive stopped" in the next 5 hours.
We're trying to figure if there is any pattern to the problem (sea
state, weather, etc) - nothing apparent yet.
6/18/10 - After a week
at anchor we headed up the Chesapeake. The autohelm kept defaulting to
the "drive stopped" error for the first hour. Rebooting the 6002 head
and the whole system made no difference. The pilot would make
adjustments for 4-5 minute, then go inactive until the boat drifted off
course causing the drive error. Finally I jerked the wheel to port
firmly
while the pilot was engaged. It responded with a slight starboard
correction and worked smoothly for the rest of the day.
6/19/10 - The pilot
started the day with "drive stopped" errors, then settled down for 10 hours.
6/21/10 - In what's
become routine, the pilot drifted into "drive stopped" every time we
tried to use it the first hour. Finally it started working okay after I
tried to overpower it at the wheel, making small wheel adjustments
regularly. It worked well under power and sail for the 6 hours we were
running.
6/22/10 - The helm
started the day with frequent "drive stopped" errors. Experimenting I
found I could frequently avoid the error and keep the helm operating if
I applied a light (1 finger) pressure to port or starboard when I saw
the wheel go quiet. It would respond by making small rudder corrections.
I tried rebooting the 6002, no effect. I also rebooted the corepack, no
effect. The sequence of failure is: Press Auto - series of wheel
adjustments - wheel becomes quiet (no adjustments) - boat drifts off
course - alarm and "drive stopped" error - press Standby - steer
manually - press Auto - repeat of sequence. The 6002 head accepts and
reflects input while the wheel is quiet but the helm does not respond -
it just errors sooner.
About 1pm the pilot decided to work okay and
continued to work well the next 6 hours until we anchored. Trying to
figure what the issue is, the gyro compass is part of the system but
heading information seems to be okay on the 6002, the rudder position
indicator also seems to be tracking rudder position as the wheel
adjusts, software could be the problem but why now after 7 years... that
takes me back to something mechanical or an electronic component or
connection. I have found that putting a light pressure on the wheel if I
catch the wheel going quiet results in a counter force from the linear
actuator and the auto pilot starts jogging the wheel again. If there was
a person in the system I'd say he was falling asleep.
6/23/10 - We sailed
for 12 hours, steering manually as the auto pilot would not correct for
course deviation, going into "drive stopped".
6/25/10 - The pilot
would not work at all today. If put in "Auto" it would fault in 1-2
minutes.
6/26/10 - After an
hour of faulting "drive stopped" the pilot settled down an ran for 2
hours. I think the long run may have been enabled by a gentle swell that
cause the boat to rock putting a rhythmic pressure on the rudder. It was
fortunate it did engage as we ran in 30 yard visibility for 1-1/2 hours
at the end of our trip. As we entered the narrow harbor channel at Point
Judith the helm started acting up, delaying reaction to input or
failing. Trying to steer manually with the chart plotter lag and heavy
traffic was a challenge.
6/29/10 -
The Autohelm faulted once at the start of the
trip, functioning perfectly the rest of the day. We are still trying to
determine the best way to test the drive motor so we can eliminate one
player. Sure wish I had the equipment and skills to put current and
voltage monitors on all the components.
6/30/10 -
The auto pilot faulted every 3 - 5 minutes
until settling down after 2 hours. The next 2 hours it ran perfect. The
wind was aft and the sea state relatively smooth. If the person at the
helm applied a light assist on the helm when course corrections were
need the pilot would "awaken" and steer for another 3 - 5 minutes before
freezing. Sometimes the pilot motor felt spongy, like one could ease it
over a step and then the pilot would firmly take over.
7/4/10 - Back at sea
again in moderate winds and 1' waves - the auto pilot need about 100
nudges and recorded 5 "drive stopped" failures over a 2 hour period
before it kicked in and worked flawlessly for the next 4 hours in all
modes (tracking, heading and apparent wind). Tuesday I'll try to
solicit some advice from RayMarine.
7/9/10 - Tried
RayMarine tech suggestion that we disconnect the rate of turn gyro to
see if it resolved the problem. It did not. Contacted Navtronics to set
an appointment to have the system checked. Currently it is working okay,
following the previous pattern of needing to be nudged when the wheel
quiets for about 1-2 hours before operating normally.
7/11/10 - The Autohelm
worked normally after a couple of faults and a hundred nudges. There is
definitely a pattern. We had rolling seas again and they contributed to
keeping the pilot "awake".
7/12/10 - Today we had
fog and chart plotter crashed. Resolved the crashes by pulling the two
C-Map chips and putting the current used one in the top slot on the
master. We've learned that this occurs because the processor can't
handle the data of two chips... wonder why they put in the second slot?
The Autopilot went through it's now normal
routine, settling down after 1 1/2 hours.
7/13/10 - John Foss,
Navtronics, came aboard to check the system. After reading the log,
verifying components and talking with his contact at Raymarine they
concluded the culprit was deteriorated brushes in the linear drive
motor. The test at Fort Lauderdale missed this, perhaps because handling
the unit jogged the brushes. As the unit warms up and I give it current
spikes by jogging it the brushes settle enough to work. The unit will
need to go to Raymarine for rebuilding (2 weeks). Not something we can
do with our current timetable so we elected to limp along until we can
have the drive out for 2-3 weeks.